Privacy Policy

Introduction

Xinterview understands the importance of trust in the effective functioning of our platform, www.xinterview.co (“Xinterview”), and the related services we provide (collectively, the “Platform”). We process data in accordance with the General Data Protection Regulation (GDPR), relying on GDPR Article 6(1)(a) consent for interviewees (individuals) and GDPR Article 6(1)(b) contract for our customers (business users). For details on how our customers utilize your data, please reach out to them directly. If you wish to contact us regarding the processing of your data, please use the contact details provided at the end of this Privacy Policy.

As a user of the Xinterview platform, you may, in certain circumstances, have your personal data collected and processed in the course of our business interactions with you. Under the GDPR (EU) 2016/679, you have the right to be informed about the data we will hold and how we intend to use it. This Privacy Statement outlines the data we collect, the reasons for collection, and the lawful conditions deemed appropriate for processing your personal data.

What Data Do We Collect?

‘Personal data’ means any information relating to an identified or identifiable natural person, with the most common data being name, email, telephone number, or IP address.

We may collect, store, and process the following types of personal data relating to you through our website, application, by telephone, email, or on live chat:

· Information that you provide to us when interviewing which includes Full Name, Email address, Phone number, IP address and recorded video answers, CV and files uploaded to questions.

· Information that you provide to us when signing up and/or paying for the platform, including Name, Email address, Organisation name and address, Phone number, IP address, Language preferences.

Why We Need this Information

Personal data we collect from you will be used for the purposes it was provided, including the following:

· In order for us to capture and store your video interview answers.

· In order for us to provide you with video interviewing services.

· In order to analyse and improve our product and service for users.

· In order to use it for marketing purposes of Xinterview.

Where Data Will Be Stored

Xinterview’s production data is processed and stored within Amazon Web Services (AWS), utilizing cutting-edge multilayer access, alerting, and auditing measures. All persistent data is encrypted at rest, employing industry-standard AES-256 algorithms to ensure the highest level of security.

In addition to AWS, we also leverage the Content Delivery Network (CDN) service provided by Cloudflare. This enhances the speed and performance of our platform, ensuring a seamless experience for our users.

For more detailed information on data storage and security measures, please refer to the respective privacy policies of Amazon Web Services and Cloudflare, available on their respective websites.

Information Security

Xinterview is committed to maintaining the security and confidentiality of your Personal Information. We have implemented appropriate measures to prevent the accidental loss, unlawful access, or misuse of Personal Information. Access to your Personal Information is limited to individuals with a genuine business need, and those processing the information are bound by a duty of confidentiality.

In the event of any suspected data security breach, we have established procedures to address the situation promptly. If required by law, we will notify you and the relevant regulatory authorities of any suspected data security breach.

To further enhance your awareness and protection, we recommend visiting www.getsafeonline.org for detailed information on safeguarding your information, computers, and devices against fraud, identity theft, viruses, and various online threats. Get Safe Online is supported by HM Government and leading businesses, providing valuable resources to help you stay secure online

Cookies & Other Anonymous Information

As you use the Xinterview Platform, certain Anonymous Information may be collected and stored through the use of cookies and similar technologies. This may include your Internet Protocol (IP) address, domain names, browser type, click-stream data, and access times.

A cookie is a small text file stored on a user’s computer for record-keeping purposes. We use cookies on the Platform, ensuring that the information stored in cookies is not linked to any Personal Information you submit while on our site without your express consent.

We may utilize both session ID cookies and persistent cookies. Session cookies make it easier for you to navigate our site and expire when you close your browser. Persistent cookies remain on your hard drive for an extended period, and you can remove them by following directions in your Internet browser’s “help” file. Persistent cookies may also be set to store passwords, reducing the need for repeated entry. These cookies enable us to track and target user interests, enhancing the overall user experience on our site.

The Anonymous Information collected may be used to customize the content and layout of the Platform, improving our internal operations and the overall content of our services. With your opt-in consent, we may combine this Anonymous Information with your Personal Information, rendering the information no longer anonymous.

Third-Party Websites and Services

The Xinterview Platform may include links to websites hosted and operated by companies other than us (“Third-Party Websites”). You may export (part of) your Personal Information to these Third-Party Websites. We do not disclose your Personal Information to these Third-Party Websites without your explicit consent. Please note that any information you disclose to Third-Party Websites is no longer under our control and is not subject to this Privacy Policy.

It is advisable to review the privacy policy practices of any Third-Party Website before deciding to disclose your Personal Information to them. Xinterview is not responsible for the content or performance of these Third-Party Websites. We bear no responsibility or liability for how a Third-Party Website treats any Personal Information you choose to provide to them, and the use of Third-Party Websites is strictly at your own risk. You can cease sharing your Personal Information by contacting us at [email protected].

We may use a third-party tracking service, such as Microsoft Clarity, Google Analytics, and Facebook Pixel (“Analytics Tools”), to track and analyze Anonymous Information from users of the Platform. These third parties may use cookies to assist in tracking user behavior. The use of cookies by third parties is not covered by this Privacy Policy. We do not have access to or control over these cookies.

We use Analytics Tools, including Microsoft Clarity, to better understand our users’ needs and optimize the service and experience. These tools help us understand users’ experiences, such as time spent on pages, clicked links, and user preferences. Analytics Tools collect data on users’ behavior and their devices, including IP address, device screen size, device type, browser information, geographic location (country only), and preferred language. This analytics data is contractually prohibited from being sold by any third party on our behalf.

For further details, please refer to the privacy policies of Microsoft Clarity, Google Analytics, and Facebook Pixel on their respective websites.

A comprehensive list of third-party websites and data processors is available upon request.

Retention Period

The duration for which Xinterview retains Personal Information and other data depends on the nature of the services for which the information was collected and the specifics of the information itself.

While the Retention Period may extend beyond the last interaction between you and the Platform, we retain data only for as long as necessary to address any issues arising from your relationship with Xinterview.

Once Xinterview no longer needs your Personal Information for routine business operations or if a business customer no longer requires your Personal Information and provides consent or requests deletion, we will take measures to destroy, delete, erase, or convert the information to an anonymous form without prior notice, including any backups.

Depending on the service package provided, Xinterview may delete various types of information, such as stored messages, interviews, videos, audio, other content, and records of your account, without prior notice.

In the event of account termination, Xinterview reserves the right to immediately and permanently delete all stored messages, interviews, videos, audio, other content, and records associated with your account without notice.

It’s important to note that the employer or staffing company to whom you provided information may be subject to retention requirements beyond Xinterview’s direct use of such information. In such cases, Xinterview will defer to the specific customer’s retention policies.

Sharing Data

We do not share any customer personal data or contact details with other organisations unless we have express written consent to do so.

Children (Under 16 years of age)

The Platform is not directed to children and children are not eligible to use our Platform without proof of consent from a parent or guardian. Protecting the privacy of children is very important to us. If we learn that a user is under 16 years of age and has not had consent from a parent or guardian, we will take steps to remove that user’s information from our databases and to prevent the user from utilising the Platform in future.

Disclaimer

You acknowledge and agree that Xinterview is solely a platform provider and does not participate in the interview, selection, or hiring of Candidates, which are the sole responsibility of the Employer, notwithstanding the use of the Platform for and in connection with such activities. It is the Employer’s sole responsibility to comply with all applicable laws regarding its use of the Platform for such activities, including but not limited to all applicable employment and hiring laws and regulations.

Xinterview shall not be liable for any damage or loss suffered by you as a result of any employment decision or breach of applicable laws and regulations by the Employer.

Xinterview shall not be liable for any loss of information howsoever caused as a result of any interruption, suspension, or termination of the Platform or its services, or for the content, accuracy, or quality of content on or transmitted through the Platform.

Xinterview shall not be liable for any risks associated with dealing with other users with whom you come into contact through the Platform, including but not limited to, the risk of physical harm, and you agree to assume all such risks if you decide to initiate such contact with other users of the Platform.

Nothing on the Platform is considered our endorsement, representation, or warranty with respect to any user or third party, whether of its reputation, websites, products, services, hiring, experience, employment, or recruiting practices, or otherwise.

Changes to this Privacy Policy

We may from time to time make changes to the Xinterview Privacy Policy. When any change is made this a notice will be issued on this webpage.