Cancellations and Refunds Policy 

A comprehensive Cancellations and Refunds Policy has been created for your SaaS business. This document includes all the key elements you specified:

Policy Highlights

14-Day Refund Window for New Users: The policy grants new customers a 14-day window from their initial purchase date to request a refund, making the policy customer-friendly while protecting first-time buyers.

Partial Use Charges: Customers who use the service before canceling are subject to partial use charges based on their usage levels. The policy includes a tiered system:

• Minimal usage (0-20%): 20% fee retained

• Moderate usage (21-50%): 50% fee retained

• Significant usage (51-80%): 75% fee retained

• Extensive usage (81%+): Full fee retained, no refund

Non-Refundable Transaction Fees: All payment processing fees, gateway charges, currency conversion fees, and related transaction charges are explicitly non-refundable, protecting your payment processing costs.

Additional Protections: The policy includes sections covering automatic renewals, chargeback dispute resolution, data retention procedures, and clear refund calculation formulas that balance customer protection with business sustainability.

Refund Turnaround Time: Refunds will be processed and the refunded amount will be credited back to the customer’s bank account within 5-7 working days from the date the refund is approved.